Privacy Policy

Privacy Policy

Effective Date: 02 December 2014

Guelph Rehab Centre Inc. (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)

  • The Personal Health Information Protection Act (PHIPA) (Ontario)

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit guelphrehab.com or receive services from our clinic.

1. Who We Are

Guelph Rehab Centre Inc.
85 Norfolk St Suite 105
Guelph, ON N1H 4J4

Phone: (519) 265-7343
Email: [email protected]

2. What Information We Collect

a) Personal Information You Provide

We may collect personal information when you:

  • Book an appointment

  • Submit a contact or booking form

  • Call or email the clinic

  • Subscribe to updates

  • Complete intake or consent forms

This information may include:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Health history and treatment information

  • Insurance details

  • Emergency contact information

Health-related information is considered personal health information and is collected only for the purpose of providing care.

b) Website Usage Information

When you visit guelphrehab.com, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the site

  • Referral source

This information is collected using cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Provide physiotherapy, massage therapy, and chiropractic care

  • Communicate about your treatment

  • Process insurance claims (with consent)

  • Respond to inquiries

  • Improve our website and services

  • Comply with legal and professional obligations

We collect only the information necessary to provide safe and effective care.

4. Cookies and Analytics

Our website may use cookies and third-party tools such as Google Analytics to understand how visitors use the site.

Cookies help us:

  • Improve website performance

  • Analyze traffic trends

  • Enhance user experience

You may disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. How We Protect Your Information

Guelph Rehab Centre Inc. takes appropriate physical, technical, and administrative safeguards to protect your personal information, including:

  • Secure website encryption (SSL)

  • Password-protected systems

  • Limited staff access to personal information

  • Secure electronic record systems

  • Confidential handling of all patient information

Personal health information is stored and managed in accordance with Ontario healthcare privacy regulations under PHIPA.

6. Disclosure of Information

We do not sell or rent personal information.

We may disclose information only:

  • To regulated healthcare professionals involved in your care

  • To insurance providers (with your consent)

  • To third-party service providers who support clinic operations (e.g., website hosting, booking systems)

  • When required by law

All third-party providers are required to maintain confidentiality and protect personal information.

7. Your Rights

Under Canadian privacy laws, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent (subject to legal limitations)

  • Ask questions about how your information is handled

To make a request, please contact us using the details below.

8. Retention of Information

We retain personal and health information only as long as necessary to:

  • Provide care

  • Meet professional regulatory requirements

  • Comply with legal obligations

Healthcare records are retained in accordance with Ontario professional college guidelines.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Guelph Rehab Centre Inc.
35 Harvard Road, Unit 21
Guelph, Ontario
Phone: (519) 265-7343
Email: [email protected]